Unable To Download Updates

Problem reported by Randy Johnson - 12/30/2014 at 1:09 PM

Resolved

Tried to download BLS updates from two different computers and keep getting the message.

"Unknown database 'cdedownloads'"

5 Replies

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Jim Mars Replied

12/30/2014 at 1:19 PM

Getting the same thing trying to download the new BTM2015,

Lance Rasmussen [CDE Staff] Replied

12/30/2014 at 5:55 PM

Employee Post

Resolved. I've been out of the office and China has been "persistent" in trying to crash various servers around the country. Was affecting performance on several different servers, including one of ours.

CDE Software Team
Sales and Support

Support Hours:
Monday–Friday, 10:00 AM – 4:00 PM Pacific

Support Tickets:
https://support.cdesoftware.com

Before reporting an issue, please make sure you’re running the latest version of the software being used. Many issues are fixed in recent updates.

Frank Goebel [Team CDE] Replied

12/30/2014 at 5:57 PM

For both of you - are you attempting to do this within BLS and BTM? Have you attempted a download via your browser at CDE's downloads page? I was able to do a download using that method. It may not be the easiest way of updating, but it does function.

TeamCDE Volunteer
===============
Always check, download, and install the most recent update of your software to ensure that issues may have been corrected.

Randy Johnson Replied

12/30/2014 at 7:12 PM

I always try to download from the web site... I've never tried within BLS

Jim Mars Replied

12/30/2014 at 10:14 PM

I as well only download from the website. After I received the email, I tried it again and miraculously, it worked :)

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